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Search the list below for a collection of our most frequently asked questions

General Enquiries 

We do not respond to order inquiries via our social media.

 

For order & product enquiries, please email us at sociopathmailme@gmail.com

 

*Please allow 2-3 Business Days to receive a reply

 

For Press, PR, and Collaboration enquiries, please email us at sociopathmailme@gmail.com

 

For Career Opportunities and Applications, please email us at sociopathmailme@gmail.com

Pre Orders   

If you have placed a pre-order item alongside other in-stock products, we will wait to dispatch your order until all items are available.

 

If you wish to receive the in-stock items sooner, please order them separately.

 

Once we receive the pre-order shipment, please allow 2-3 business days for dispatch.

 

Please note that the provided pre-order timeframes are approximate and may be subject to changes and production delays.

Shipping Information

Sociopath Studio offers worldwide shipping with tracking numbers.

Local  service : 5-7 Business days (excluding up to 3 business days of in-house preparation)*You pay in your local post service after delivery.

Worldwide Standard service : 14-24 Business days (excluding up to 7 business days of in-house preparation.

DUTIES AND TAXES

 

International customs fees, tariffs, and duties are not within our control, and they are the responsibility of the respective government authorities and the recipient of the shipped goods. 

 

These fees are determined by the customs regulations and import policies of the destination country. We are unable to provide an estimate, as customs policies and import duties differ by country. They are not associated with or imposed by our brand.

 

If you opt to decline or refuse delivery due to customs fees, we will issue you with a full store credit upon receiving your order back at our HQ.

 

 

DELIVERY

 

Please understand that we hold no responsibility over your item once it has left our warehouse and been accepted by the postal service. We cannot be held liable for any shipment delays, missing, lost, or stolen packages thereafter. 

 

For efficient tracking and resolution of any delivery-related concerns, we advise reaching out to Australia Post/DHL directly. Your satisfaction is important to us, and we appreciate your understanding in this matter.

 Returns Policy 

​Returns can be made for an exchange or store credit provided the returned item meets the following criteria: 1. Your item is returned to us within 7 days of receiving your order.2. The item is in saleable condition, that it is unworn or unused with all original packaging and tags attached. 3. You have correctly followed the returns process and included a printed copy of our Returns Slip in your returns parcel.We do not offer refunds or cancellations. 

Social Media Policy

These guidelines are in place to help create a safe environment on all social media channels run by Sociopath studio, in the best interests of the well-being of our community, our customers and our staff.

 

The aim of our social media channels is to communicate with our community. We ask that anyone engaging with our social media channels shows courtesy, kindness and respect for us and for all other members of our social media channels. 

 

By engaging with our social media channels, you agree to adhere to the following guidelines.

 

We and you encourage comments that:

 

  • Share knowledge, kindness, and support

  • Share learning opportunities that would be of interest to other Bye Bambi social media community members

 

Comments must not:

 

  • Defame, abuse, harass, antagonize, stalk, threaten, or otherwise violate the rights of Bye Bambi or others

  • Contain spam unrelated to Bye Bambi, or our values and practices

  • Deceive others, be obscene, offensive, threatening, abusive, hateful, inflammatory, or promote sexually explicit material or violence

  • Promote discrimination based on race, sex, religion, ethnicity, disability, sexual orientation, age, or other protected or personal attributes

  • Breach any of the terms of any of the social media platforms themselves

  • Contain advertising or promote unrelated services

 

 

BREACH OF POLICY

 

We reserve the sole right to determine whether contributions to our social media channels breach our guidelines. We reserve the right to hide or delete comments made on our channels, as well as block users who do not follow these guidelines.

Comments, responses, or other publications may also be submitted to law enforcement agencies or bodies if we have reasonable belief that disclosure of such information is necessary to protect the safety of the public or an individual.

 

COMMENT MODERATION AND RESPONSE

 

We will do our best to moderate and respond to comments and feedback. Although we are moderating our channels to help ensure that users’ publications comply with these policies, we are not liable for any damage and are not responsible for the accuracy or reliability of any comments or materials published by users.

WRITE US FOR QUESTIONS 

sociopathmailme@gmail.com

Public offer contract

Terms

1.1. The real offer is the official offer of FOP Yulia Oleksandrivna Gordienko, hereinafter referred to as the "Seller", to conclude the Contract for the purchase of goods remotely, i.e. through the Internet store, hereinafter referred to as the "Agreement", and places the Public Offer (offer) on the official website of the Seller "sociopath.studio" (hereinafter - "Website").

1.2. The moment of complete and unconditional acceptance by the Buyer of the Seller's offer (acceptance) to conclude an electronic contract for the sale of goods is considered the fact of payment by the Buyer of the order under the terms of this Agreement, within the time and at the prices indicated on the Seller's Internet site.

Concepts and definitions

2.1. In this offer, unless the context requires otherwise, the following terms have the following meanings:* "product" - models, accessories, components and accompanying items;
* "Internet store" - in accordance with the Law of Ukraine "on electronic commerce", a means for presenting or selling a product, work or service by means of an electronic agreement.
* "Seller" - a company that sells goods presented on the Internet site.
* "Buyer" - a natural person who concluded an Agreement with the Seller under the conditions set out below.
* "Order" - the selection of individual items from the list of goods specified by the Buyer when placing the order and making payment.

Scope of the contract

3.1. The Seller undertakes to hand over the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement. This Agreement regulates the purchase and sale of goods in the online store, including: - voluntary selection of goods by the Buyer in the online store;
- self-registration of the order by the Buyer in the online store;
- payment by the Buyer of the order made in the online store;
- processing and delivery of the order to the Buyer under the terms of this Agreement.

Procedure for placing an order

4.1. The buyer has the right to place an order for any product presented on the Internet store website and available.

4.2. Each item can be represented in the order in any quantity.

4.3. If the product is not in stock, the Company Manager is obliged to inform the Buyer (by phone or e-mail).

4.4. If the product is not available, the Buyer has the right to replace it with a product of a similar model, to refuse this product, to cancel the order.

Order payment procedure

5.1. Payment is made upon receipt of the goods in the department of the transport company for cash settlement in hryvnias.

5.2. Payment can be made by non-cash payment to the FOP's current account.

5.3. Payment can be made by Visa, Mastercard and other cards, as well as by a PrivatBank card.

5.4. If funds are not received, the online store reserves the right to cancel the order.

Order delivery conditions

6.1. Goods purchased in the online store are delivered to the warehouses of transport companies, where orders are issued.

6.2. Together with the order, the Buyer is provided with documents in accordance with the legislation of Ukraine.

Rights and obligations of the parties:

7.1. The Seller has the right to:- unilaterally terminate the provision of services under this contract in the event of a breach by the Buyer of the terms of this contract.

7.2. The buyer is obliged to:- timely pay and receive the order under the terms of this contract.

7.3. The buyer has the right to: - place an order in the online store;
- draw up an electronic contract;
- require the Seller to fulfill the terms of this Agreement.

Responsibilities of the parties

8.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this contract in the manner provided by this contract and the current legislation of Ukraine.

8.2. The seller is not responsible for: - the appearance of the Product changed by the manufacturer;
- for a slight discrepancy in the color range of the product, which may differ from the original product exclusively due to different color rendering of personal computer monitors of individual models;
- for the content and truthfulness of the information provided by the Buyer when placing the order;
- for delays and interruptions in the provision of Services (order processing and delivery of goods) that occur for reasons beyond his control;
- for a change in the price of the product after its order, when the price is changed by the supplier during the shipment of the product or a change in the foreign currency exchange rate;
- for unlawful and illegal actions carried out by the Buyer using this access to the Internet;
- for the transfer by the Buyer of his network identifiers - IP, MAC-addresses, login and password to third parties;

8.3. The buyer, using the access to the Internet provided to him, is independently responsible for the damage caused by his actions (personally, even if another person was under his login) to persons or their property, legal entities, the state or moral principles of morality.

8.4. In the event of force majeure, the parties are released from fulfilling the terms of this contract. Circumstances of force majeure for the purposes of this contract mean events of an extraordinary, unforeseen nature, which exclude or objectively interfere with the performance of this contract, the occurrence of which the Parties could not foresee and prevent by reasonable means.

8.5. The parties shall make every effort to resolve any disagreements exclusively through negotiations.

Miscellaneous

9.1. The online store reserves the right to unilaterally make changes to this contract, provided that it is previously published on the website https://sociopath.studio

9.2. The online store was created to organize a remote method of selling goods via the Internet.

9.3. The buyer is responsible for the accuracy of the information specified when ordering information. At the same time, when making an acceptance (placing an order and subsequent payment for the goods), the Buyer gives the Seller his unconditional consent to the collection, processing, storage, and use of his personal data, in the sense of the Law "On the Protection of Personal Data".

9.4. Payment by the Buyer of the order made in the online store means the Buyer's full agreement with the terms of the sales contract (public offer)

9.5. The actual date of the electronic agreement between the parties is the date of acceptance of the terms, in accordance with Art. 11 of the Law of Ukraine "On Electronic Commerce"

9.6. The use of the online store resource to preview the product, as well as to place an order for the Buyer, is free of charge.

9.7. The information provided by the Buyer is confidential. The online store uses information about the Buyer exclusively for the purpose of processing the order, sending messages to the Buyer, delivering goods, making mutual settlements, etc.

The procedure for returning goods of appropriate quality

10.1. The return of goods to the online store is carried out in accordance with the current legislation of Ukraine.

10.2. The return of the goods to the online store is carried out at the expense of the Buyer.

10.3. When the Buyer returns the product of proper quality, the Online Store will return to him the amount paid for the product upon the fact of returning the product, minus compensation for the Online Store's costs related to the delivery of the product to the Buyer.

Term of the contract

11.1. An electronic contract is considered to have been concluded from the moment the person who sent the proposal to conclude such a contract receives a response about the acceptance of this proposal in accordance with the procedure defined by part six of Article 11 of the Law of Ukraine "On Electronic Commerce".

11.2. Before the expiration of this Agreement, this Agreement may be terminated by mutual consent of the parties before the actual delivery of the goods, by means of a refund

11.3. The parties have the right to terminate this agreement unilaterally, in case of non-fulfillment of the terms of this Agreement by one of the parties and in the cases stipulated by the current legislation of Ukraine.

We draw your attention to the fact that the online store "Sociopath.studio" on the official website https://sociopath.studio has the right, in accordance with the legislation of Ukraine, to grant the right to use the Internet platform to private enterprises and legal entities for the sale of goods .

Address and Details

 

FOP Yulia Oleksandrivna Gordienko

RNOKPP 3312515763 IVAN UA613220010000026002330000201

JSC "UNIVERSAL BANK", MFO 305299

the payer of the single tax group C (5%) is not a payer of VAT

 

+380937731484 sociopathmailme@gmail.com

Our
Locations

Our office is located at  Georgievsky Lane, 7

Kyiv

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